Refund & Returns Policy
Effective Date: 2026
At Claudship, we strive to supply high-quality water pumps, solar pumps, irrigation fittings, bilge pumps, fuel transfer pumps, and fluid handling solutions. This Refund and Returns Policy explains how returns, replacements, and refunds are handled.
By purchasing products from Claudship, you agree to the terms outlined in this policy.
1. Returns Eligibility
Customers may request a return under the following conditions:
- The product was delivered damaged or defective.
- The wrong product was supplied.
- The product is unused and returned in its original packaging.
- The return request is made within 7 days of delivery.
Returned items must be in their original condition with all accessories, manuals, and packaging included.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been installed or used.
- Products damaged due to improper use or installation.
- Items returned without original packaging.
- Special order or customized products.
3. Refund Policy
If a return is approved, Claudship may offer one of the following:
- Replacement of the defective product
- Store credit for future purchases
- Refund where applicable
Refunds may be processed through the same payment method used during the original purchase where possible.
4. Return Shipping
Customers may be responsible for return shipping costs unless the return is due to an incorrect or defective product supplied by Claudship.
We recommend using a reliable shipping method to ensure the product arrives safely.
5. Inspection Process
All returned items will be inspected before a refund or replacement is approved. Claudship reserves the right to decline returns that do not meet the conditions outlined in this policy.
6. Wholesale Orders
For wholesale or bulk orders, return and refund conditions may be determined by specific agreements between Claudship and the buyer.
7. Contact Us
If you need to request a return or have questions regarding this policy, please contact us:
Nairobi CBD, Tom Mboya Street
Phone: +254 724 290583
Email: simiyualex.as@gmail.com
Website: https://claudship.com